STORE POLICIES
Yes, we offer a return and exchange policy. If for any reason you are not satisfied with your purchase, you may return or exchange the item within 30 days of purchase. Please see our Returns and Exchanges page here for more information.
All orders placed before 12:00 PM (EST) will be shipped the same day.We offer free standard shipping on all orders $75+ within the United States. Expedited shipping and international options are also available for an additional fee. For our entire shipping policy see here.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and ShopPay.
You can contact our customer service team by email at info@lettinewyork.com. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (EST).
PRODUCT INFORMATION
At Letti New York, we use only real, high-quality materials. Our pieces are made from 925 Sterling Silver plated in 18K Gold or Rhodium (for silver finishes), and Stainless Steel with long-lasting 18K PVD plating.
Both are hypoallergenic, water-resistant, and safe for everyday wear, even for sensitive skin!
Unfortunately, we do not offer custom designs at this time. However, we offer a wide range of unique and high-quality jewelry pieces that we believe will meet your needs and exceed your expectations. If you have any questions about our products, please do not hesitate to contact us.
To keep your jewelry looking its best, we recommend cleaning it regularly with the micro fiber cloth, included with your order, and washed with mild soap and water. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, or prolonged sunlight. Store your jewelry in a dry, cool place, such as your keep sake jewelry box or soft pouch. For more tips click here.
You can determine your ring size by using our online ring size chart, which provides detailed instructions on how to measure your finger accurately.
Yes, we offer digital gift cards in various denominations and make the perfect gift for any occasion. They can be purchased here.
All of our pieces are proudly made in China, in collaboration with trusted, ethical factories we've built strong relationships with. We work closely with our partners to ensure every piece meets high standards for quality and environmental responsibility.
Many of our popular collections (like the Araw Collection) are designed right from our apartment in New York.