Letti New York | Frequently Asked Questions (FAQ)

Yes, we offer a return and exchange policy. If for any reason you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt. Please see our Returns and Exchanges page here for more information.

All orders placed before 12:00 PM (EST) will be shipped the same day.We offer free standard shipping on all orders $75+ within the United States. Expedited shipping and international options are also available for an additional fee. For our entire shipping policy see here.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and ShopPay.

Yes, we do offer international shipping. International shipping costs are calculated at check out. Customs duties or taxes that may incur according to your country's legal regulations shall be the responsibility of the customer. We advise that you check this with your local authorities prior to completing the order.

You can contact our customer service team by email at info@lettinewyork.com. You can also reach out to us via chat through the button located on the bottom right corner of your screen.

Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM (EST).

Our jewelry pieces are made from high-quality sterling silver and plated in 18K Gold or Rhodium (for silver pieces) to ensure you are receiving a top tier product.

Unfortunately, we do not offer custom designs at this time. However, we offer a wide range of unique and high-quality jewelry pieces that we believe will meet your needs and exceed your expectations. If you have any questions about our products, please do not hesitate to contact us.

To keep your jewelry looking its best, we recommend cleaning it regularly with the micro fiber cloth, included with your order, and washed with mild soap and water. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, or prolonged sunlight. Store your jewelry in a dry, cool place, such as your keep sake jewelry box or soft pouch. For more tips click here.

You can determine your ring size by using our online ring size chart, which provides instructions on how to measure your finger accurately. Alternatively, you can visit a local jewelry store to have your finger measured.

Yes, we offer digital gift cards in various denominations and make the perfect gift for any occasion. They can be purchased online here.

Our chains (including bracelets) are made in Italy. Our earrings, rings, and some necklaces are made in China.

Our factories are ISO14001 certified. It is an international standard that specifies requirements for an effective environmental management system (EMS). They meet standards for energy conservation, water conservation, and wastewater management.