Shipping policy

 

Domestic (USA) & Canada:
All orders placed before 12:00 PM (ET) will be shipped the same day.

We offer free shipping on domestic (USA) orders $99 USD and over!

For shipments to Canada, please note that customs duties or taxes may apply, depending on your country's legal regulations. These fees are the responsibility of the customer. We recommend checking with your local authorities prior to completing your order.

Once your order has shipped, we are not responsible for any uncollected packages due to an incomplete address, wrong address, or unsuccessful delivery attempts. We are not liable for unexpected delivery delays by the carrier. If you wish to change or edit your shipping address, we allow a 1-hour window for all our customers. You may email us at info@lettinewyork.com.

To All Our Customers:

Ownership Transfer and Shipment Confirmation:
Once your order is placed and processed, ownership of the package is transferred to the selected courier service at checkout. Upon shipment, you'll receive a shipping confirmation email containing a tracking number to monitor your package's journey. In case you don't receive this email, kindly check your spam or promotions folder. If you have any inquiries or concerns, feel free to contact us at info@lettinewyork.com for assistance.

Responsibility for Delivery Issues:
While we take utmost care in packaging and handing over your order to the carrier, any issues arising during transit, such as delays, holds, damages, or losses, fall under the carrier's responsibility. Rest assured, we will do our best to support you through the process and help resolve any shipping-related issues. However, once the package leaves our facility, the carrier assumes responsibility for its safe and timely delivery.

Lost or Stolen Packages:
We understand the frustration that comes with lost, delayed, or stolen packages. However, we are not liable for such incidents and recommend considering shipping insurance to safeguard your purchase. Contact us for information on shipping insurance options and associated rates.

Assistance for Shipping Issues:
Should you encounter any shipping-related problems, we encourage you to contact the carrier directly using the provided tracking information. However, we're here to assist you throughout the process. Our team is dedicated to ensuring you have a smooth and positive shopping experience, so please don't hesitate to reach out to us for further assistance or clarification.